Delivery Policy
This delivery policy applies to consumer purchases made via the-handheld-fire-extinguisher.co.uk.
This policy does not apply to distributors or trade customers purchasing stock. Policy is subject to change.
Our Commitment
At The Handheld Fire Extinguisher Company Limited, we pride ourselves on excellent customer service. We aim to process and dispatch your order as efficiently as possible while ensuring accuracy and quality.
Order Processing & Dispatch Times
All orders placed via the-handheld-fire-extinguisher.co.uk are subject to a processing and dispatch timeframe of 1–3 business days.
Orders are processed Monday to Friday (excluding public holidays)
Orders are not guaranteed to be dispatched on the same day
During peak periods, dispatch times may be slightly extended
Once your order has been dispatched, you will receive confirmation along with tracking details where available.
Delivery Methods
We use trusted courier services such as:
Royal Mail (Tracked Services)
DPD
- UPS
(Can be subject to change)
After dispatch, delivery typically takes:
UK Mainland: 1-2 working days
Extended UK locations: 2-4 working days
Please note that delivery timeframes begin after dispatch, not from the date the order is placed.
Delivery Charges
Orders are calculated by size and weight using the couriers online calculator.
(Cost vary but remain competitive.)
Orders over £500 Free delivery (can be subject to change)
This applies to UK orders, including:
Northern Ireland
Isle of Man
Channel Islands
Some remote areas may incur additional delivery time.
Non-Mainland UK Deliveries
Certain postcode areas are not classified as UK Mainland by our couriers and may:
Take longer to deliver
Be subject to additional courier handling times
This includes:
Northern Ireland
Scottish Highlands & Islands
Isle of Man
Isles of Scilly
Channel Islands
(*Courier postcode classifications apply.)
Delivery Time Disclaimer
While we aim to meet the delivery timeframes outlined above, delivery dates are not guaranteed. Delays may occur due to:
Courier issues
Weather conditions
Seasonal demand
Incorrect address details
Missing or Delayed Orders
If you have not received your order:
Check your dispatch confirmation and tracking details
Allow additional time for delivery, especially in non-mainland areas
Contact us if your order appears delayed or missing
Email: salesthe-handheld-fire-extinguisher.co.uk
If your parcel has been dispatched, we will:
Track and trace it via the courier
Keep you updated on progress
Arrange a replacement if the parcel is confirmed lost in transit
Contact Us
If you have any questions about your delivery, please contact:
Email: sales@the-handheld-fire-extinguisher.co.uk