Returns & Refund Policy for The Handheld Fire Extinguisher
At The Handheld Fire Extinguisher, we want you to be completely satisfied with your purchase. If for any reason you’re not, please review our returns and refund policy below.
Our 14-Day Return Policy
You have 14 calendar days from the day you receive your item to request a return.
30-Day Satisfaction Guarantee
If you’re not completely satisfied with your purchase from The Handheld Fire Extinguisher, you can receive a full refund within 30 days of your purchase date. Please contact us to initiate this process.
How to Initiate a Return
To start a return, please contact us at [email protected]. In your email, include:
- Your Order Number
- Your Name
- Your Address
Once we receive your request, we’ll provide you with detailed instructions on how to return your item.
Return Address
Please send all returns to: The Handheld Fire Extinguisher Unit 7G Old Hall Farmyard Priory Lane, Little Wymondley Hitchin, Hertfordshire SG4 7BL United Kingdom
Conditions for Returns
- Unused and Original Packaging (for unwanted goods): For items you no longer want, the product must be unused and in its original packaging. The packaging must be in perfect, re-sellable condition.
- Proof of Purchase: You’ll need the original receipt or proof of purchase to complete your return.
- Sender’s Responsibility: It’s your responsibility as the sender to ensure goods are correctly shipped back to us. This includes adhering to any hazardous/dangerous goods requirements specified by your chosen courier, as fire safety products may have specific shipping regulations.
- Proof of Postage: We strongly recommend obtaining proof of postage when returning unwanted goods.
Return Shipping Costs
- Unwanted Goods: You are responsible for the shipping costs associated with returning unwanted items.
- Faulty, Damaged, or Defective Goods / Our Error: If you’re returning an item due to our error, or because it’s damaged or defective, we’ll refund any reasonable shipping charges incurred in returning the item to us. Please advise us before returning such items so we can recommend the most suitable return method. Please note: We reserve the right to re-charge you for the item(s) and recover any fees or expenses if, upon inspection, no fault is found.
Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you’ve received the wrong item, contact us immediately at [email protected]. We’ll evaluate the issue and work to correct it promptly. If the package appears damaged upon delivery, please make a note of the package’s condition over your signature on the delivery receipt.
Faulty Goods & Our 3-Year Warranty
We offer a 3-year fully warranted guarantee against faulty materials and workmanship under conditions of normal use. If any goods are found to be faulty within this 3-year period, we will either refund the cost in full or send a replacement free of charge. This warranty provides cover against manufacturing defects and ensures your peace of mind.
Exchanges
If you wish to exchange an item, please contact us. You’ll be responsible for the cost of returning the unwanted item and the shipping costs for the new exchanged item. The quickest way to facilitate an exchange is to return the original item for a refund and then place a separate new order for the item you desire.
Changing an Order
If your order hasn’t yet been dispatched, we may be able to amend it and process payment for any additional items to be sent together. If your order has already been dispatched, you’ll need to place a separate, additional order.
Refund Processing
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please be aware that it may take additional time for your bank or credit card company to process and post the refund to your account. If your payment card has changed or expired, we’ll contact you to arrange the best possible refund method.
